Health & Safety Policy

Our Commitment

At Lotus Beauty, the health and safety of our clients and team members is our highest priority. We maintain strict hygiene, sanitation, and infection control practices in accordance with the NSW Public Health Act 2010, the Public Health Regulation 2022, and applicable Work Health & Safety guidelines.

Hygiene & Infection Control

Premises

• All treatment rooms, workstations, and common areas are cleaned and sanitised throughout the day and at the end of each business day
• Treatment surfaces are cleaned and disinfected between every client
• Clean, single-use protective coverings are used for each client and replaced after every service
• Fresh towels and linens are provided for each client — used linens are laundered in hot water with detergent after each use
• Waste is securely bagged and disposed of daily

Equipment & Tools

• All reusable tools that come into contact with skin are thoroughly cleaned, disinfected, and sterilised between each client
• Tools used in skin penetration procedures (e.g., cuticle nippers, extraction tools) are sterilised using an appropriate sterilisation method before each use
• Single-use items (nail files, buffers, wax applicator sticks, cotton pads, gloves) are disposed of after a single use and never reused
• Waxing products are dispensed using a fresh spatula for each application — used spatulas are never re-dipped into the wax pot
• All equipment is regularly inspected to ensure it is in good working order

Hand Hygiene

• All staff wash and sanitise their hands before and after each client service
• Hand sanitiser is available throughout the salon for both staff and clients
• Staff cover any cuts or wounds with sealed, waterproof bandages

Personal Protective Equipment (PPE)

• Staff wear clean, protective attire (aprons or gowns) during services
• Single-use disposable gloves are worn during all skin penetration procedures, including facials involving extractions, cuticle care, and waxing where there is expected exposure to bodily substances
• Gloves are changed between clients and between different procedures on the same client where appropriate

Product Safety

• We use only professional-grade, reputable skincare and beauty products compliant with Australian regulations
• All products are stored according to manufacturer instructions, with expiry dates monitored regularly
• Product ingredients are available upon request for clients who wish to review them
• Skincare machines used in facial treatments are maintained and operated in accordance with manufacturer guidelines

Client Consultation & Consent

Intake Form

Before receiving any service, all clients are asked to complete an intake form at reception. This form collects important health and personal information to ensure your safety, including:

• Known allergies or sensitivities (e.g., skincare ingredients, fragrances, latex, metals)
• Current skin conditions (e.g., eczema, psoriasis, active acne, sunburn, open wounds)
• Medical conditions that may affect treatment (e.g., pregnancy, diabetes, blood-clotting disorders, epilepsy, recent surgery)
• Current medications (e.g., blood thinners, retinoids, antibiotics)
• Previous adverse reactions to beauty treatments

Ongoing Consultation

• Our therapists will discuss your preferences, expectations, and any concerns before beginning your treatment
• If any contraindication is identified, our therapist may recommend an alternative service or advise against proceeding — this is done in the interest of your health and safety
• Returning clients may be asked to update their intake form whenever health circumstances change

Consent

For clients under the age of 12, a parent or legal guardian must provide consent and complete the intake form on the child's behalf.

Contraindications & Service Restrictions

Certain health conditions or circumstances may prevent us from safely performing specific services. Common contraindications include:

During Your Service

• You may request to adjust pressure, temperature, or any aspect of your treatment at any time
• If you experience any discomfort, pain, or unusual sensation, please inform your therapist immediately
• You have the right to stop or pause any service at any time

Aftercare

• Your therapist will provide relevant aftercare advice following your service (e.g., sun protection after facial treatments, post-wax care)
• Specific aftercare instructions may be provided in writing or verbally — please follow them carefully

Staff Training & Qualifications

• All therapists are trained in hygiene, infection control, and safe service delivery practices
• Staff are trained to identify common contraindications and refer clients for medical advice when appropriate
• Regular refresher training is conducted to stay up to date with current health and safety standards
• First aid supplies are maintained on-site and accessible to all staff members

Incident Reporting

In the event of an injury, adverse reaction, or safety incident occurring on our premises:

1. Our staff will provide immediate first aid assistance where possible
2. The incident will be documented and reported to management
3. We will follow up with the affected client to ensure appropriate care is received
4. Where required by law, incidents will be reported to the relevant health authority

Your Responsibilities

To help us maintain a safe environment for everyone, we ask that you:

• Complete the intake form honestly and thoroughly — failure to disclose relevant health information may affect the safety and outcome of your service
• Inform us of any changes to your health, medications, or allergies since your last visit
• Arrive in a hygienic condition appropriate for the service you are receiving
• Follow aftercare instructions provided by your therapist
• Notify us promptly if you experience any adverse reaction after your service